Privacy Notice

Travel Life

Transporte Turistico del Aeropuerto, S.A. de C.V., with address at Carretera Cancún Aeropuerto km 22. Vialidad 2 in the city of Cancun, Quintana Roo, is the company responsible for handling of your personal data.

Your personal information will be used to provide the services we offer you, inform you about any changes, new products, and to assess the quality of the service. For the aforesaid purposes we need to get the following personal information: name, place of hospitality, arrival date, airline, departure date and time. We will not ask you for personal information considered sensitive according to the Federal Protection of Personal Data Held by Individuals’ Act.

You may, at any time, exercise your right to access, rectify and cancel your personal data, as well as oppose the treatment of same or revoke the consent you might have granted us for such purpose through the implemented procedures and requirements, so you can contact our personal data department through the e-mail: info@travellife.com.

Likewise, we inform you that your information may be transferred and handled within and without the country, by people other than our company’s staff. In this sense, your information may be shared with a variety of service providers, such as individual or corporate persons with whom we have some kind of juridical or business relationship, to provide the services we offer. If you do not state your refusal for your personal information to be transferred, it will be construed that you have granted your consent.

Access, rectification, cancelation, and opposition of data procedure

In accordance to Chapter V of the Federal Law for Personal Data Protection in Possession of Individuals, it is displayed information for the procedure of access, rectification, cancellation, or opposition of personal data.

A. The owner of the personal information may request this company in any moment access, rectification, cancelation, or opposition on their information, through a written request that should have at least:

  • I. Name of the owner and address or any information where we can reply request.
  • II. Documents that identify owner or legal representation of the owner.
  • III. Clear and precise description of the personal information that owner requests.
  • IV. Any other element or document that facilitates the localization of the personal information.

B. In the case of rectification of personal information, the owner should indicate, apart from the information described above, the modifications that are needed and provide documentation that back up the petition.

C. The company will contact the owner, in a maximum of twenty days, counted from the reception date of the request for access, rectification, cancellation, or opposition of personal data; the final determination: if applicable, it shall be effective in the next fifteen days after the contact of the determination date. In the case of requests to access personal data, the access will be granted once the owner provides identification or in the case of a legal representative. The deadlines referred above can be extended for an equal period, if applied.

D. The obligation of access to the information is concluded once the owner has the information or by simple copies, electronic documents, or any source the company discloses on the privacy notice. In the case that the owner requires access to the information but the company is not the responsible of such information, the company may notify be any of the above sources to the owner.

E. The company may deny access to personal information, rectification, cancellation, or opposition of the data in the following assumptions:

  • I. When the applicant is not the owner of the personal information nor the legal representative is credited as such.
  • II. When in the data base there is no register of the client’s information.
  • III. When others are affected.
  • IV. When there is a legal impediment or resolution of a legal authority that restricts the access to personal data or doesn’t permit rectification, cancellation, or opposition.
  • V. When the rectification, cancellation, or opposition was previous realized.

The negative in this bracket can be partial or can be accessed, rectified, cancelled, or opposed by the owner. In all cases, the company will inform the decision motive and communicate it to the data owner, or the legal representative, in the deadline established, by the same way the request was made with necessary evidence.

F. The delivery of personal data is free; the owner must cover the delivery or reproduction costs. This right may be applied by the owner with a previous acceptance of the entity by the company. However, if the same person retracts its request in a lapse of less than 12 months, the costs won’t be more than three days of the minimum wage of the Federal District of Mexico, unless there are substantial modifications to the privacy policy that require new requests. The owner may present a request of personal data protection due to the answer or the lack there of.

Last updated: Sep/20/2013